Terms & Conditions

General Terms and Conditions

Article 1 – Definitions
Article 2 – Orders and Purchases
Article 3 – Applicability
Article 4 – Offer
Article 5 – Agreement
Article 6 – Right of Withdrawal
Article 7 – Costs upon Withdrawal
Article 8 – Exceptions to the Right of Withdrawal
Article 9 – Price
Article 10 – Conformity and Warranty
Article 11 – Delivery and Execution
Article 12 – Long-term Agreements: Duration, Termination, and Renewal
Article 13 – Payment
Article 14 – Complaints Handling
Article 15 – Disputes
Article 16 – Additional or Deviating Provisions

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

Additional Agreement: An agreement whereby the consumer acquires products, digital content, or services in connection with a distance contract, delivered by the entrepreneur or a third party based on an agreement with the entrepreneur.
Withdrawal Period: The time frame in which the consumer may exercise the right of withdrawal from a distance contract.
Consumer: A natural person who is not acting in the course of trade, business, or profession and who enters into a contract with the entrepreneur.
Day: Calendar day.
Digital Content: Data produced and delivered in digital form.
Long-term Contract: A contract for the supply of products or services over an extended period.
Durable Medium: Any tool that allows storage of personal information in a way that ensures future access and unchanged reproduction (e.g., email).
Right of Withdrawal: The consumer’s right to cancel a distance contract within the withdrawal period.
Model Withdrawal Form: A template provided by the entrepreneur for exercising the right of withdrawal.
Entrepreneur: The webshop or business offering products and/or services at a distance.
Distance Contract: An agreement concluded as part of an organized distance sales system without physical presence.
Means of Distance Communication: Any method used to conclude a contract remotely.
General Terms and Conditions: These terms and conditions of the entrepreneur.

Article 2 – Orders and Purchases

2.1 Orders

By placing an order, the customer accepts these Terms & Conditions.
All orders are subject to approval. The webshop reserves the right to refuse or cancel an order without liability.

2.2 Purchases

A purchase is completed once the order is approved and delivered.
Customers must inspect products upon delivery and report defects within a reasonable time. Claims made after this period may not be accepted.

Article 3 – Applicability

These terms apply to all agreements and legal relationships between the webshop and the customer.
The webshop reserves the right to amend these terms. Updates take effect upon publication on the website.

Article 4 – Offer

Offers are valid within the stated period and while stocks last.
The webshop is not liable for typographical errors, incorrect images, or pricing mistakes.

Article 5 – Agreement

An agreement is concluded once the customer accepts the offer and meets the stated conditions.
Customers may withdraw from the agreement within 14 days of receiving the products.

Article 6 – Right of Withdrawal

Customers may withdraw within 14 days of receiving products, without giving a reason.
Withdrawal must be communicated clearly (e.g., via email or post).
Products must be returned within 14 days after withdrawal notification.

Article 7 – Costs upon Withdrawal

If the customer withdraws, the webshop will refund all payments, including delivery costs (except for additional costs due to non-standard delivery choices).

Article 8 – Exceptions to the Right of Withdrawal

Customized products or items that cannot be returned due to their nature are excluded.
Sealed items not suitable for return due to health/hygiene reasons are excluded once opened.

Article 9 – Price

Prices include VAT and applicable taxes unless stated otherwise.
The webshop may change prices at any time, but not for ongoing agreements already concluded.

Article 10 – Conformity and Warranty

Products must comply with the agreement and be free from defects.
Customers must inspect items immediately and report defects within a reasonable time.

Article 11 – Delivery and Execution

The webshop strives to deliver within specified times but is not liable for delays caused by external factors.
If delivery is delayed, customers will be informed as soon as possible.

Article 12 – Long-term Agreements: Duration, Termination, and Renewal

Long-term agreements last as specified in the contract. For agreements longer than one year, customers may terminate after one year with one month’s notice.
Renewals will be communicated in advance with updated terms and duration.

Article 13 – Payment

Customers must pay according to the payment methods on the website.
Late payments may result in reminders and interest charges.

Article 14 – Complaints Handling

Complaints must be reported promptly. The webshop aims to resolve them within 14 days.

Article 15 – Disputes

The parties will first seek an amicable solution.
If unresolved, disputes will be handled by the competent authority.

Article 16 – Additional or Deviating Provisions

Dutch law applies to all agreements under these terms.
Disputes will be settled by the competent court in the entrepreneur’s jurisdiction.

Model Withdrawal Form

(Please complete and return this form only if you wish to withdraw from the contract.)

To: [Support Email]

Name:
Address:
Postal Code:
Email:
Phone Number:
Order Number: #VRSNT_____
Ordered on ( - - ):
Received on ( - - ):
Bank Account Number:

I/We hereby give notice that I/we withdraw from my/our contract for the sale of the following goods/service:
[Description of goods/services]

Signature of consumer(s) (only if submitted on paper):
Date ( - - )

(*) Delete where not applicable.